Service Operations Manager (Major Home Appliances)

Xiaomi · 📍 Bali, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 30,000,000 - 50,000,000

Xiaomi is seeking a talented Service Operations Manager to join our team in Bali, Indonesia. In this role, you will be responsible for overseeing the service operations of our major home appliances, ensuring high levels of customer satisfaction and operational efficiency.

If you are passionate about customer service and have a proven track record in managing service operations, we would love to hear from you. Join us in making a difference in the lives of our customers.

This is a full-time position located in one of the following areas: Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung.

📋 Tanggung Jawab Pekerjaan

Oversee the daily operations of the service center, ensuring high levels of customer satisfaction and operational efficiency.,Develop and implement service strategies to improve customer satisfaction and operational performance.,Manage and mentor a team of service technicians, ensuring they are trained and equipped to handle all service requests.,Monitor and analyze service data to identify trends and areas for improvement.,Collaborate with other departments to ensure seamless integration of service operations with product development and marketing.,Ensure compliance with all relevant laws and regulations, including health and safety standards.,Develop and maintain strong relationships with suppliers and partners to ensure timely and efficient service delivery.,Represent Xiaomi at industry events and conferences to promote our brand and service offerings.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Engineering, or a related field.,Minimum of 5 years of experience in service operations management, preferably in the electronics or home appliances industry.,Proven track record of managing service operations and improving customer satisfaction.,Strong leadership and team management skills.,Excellent communication and interpersonal skills.,Proficiency in English and Bahasa Indonesia.,Familiarity with service management software and tools.,Ability to work in a fast-paced and dynamic environment.

🛠️ Keahlian

Service Operations ManagementCustomer ServiceTeam LeadershipData AnalysisStrategic PlanningProblem-SolvingCommunicationMultilingual Skills
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