Frontliner (Customer Service Officer) - Bali Region

Join Bank Danamon, one of Indonesia’s leading financial institutions, as a Frontliner (Customer Service Officer) in the vibrant and growing region of Bali! This is an exciting opportunity to be at the forefront of our customer service operations, where your skills and dedication will directly impact customer satisfaction and our operational efficiency. In Bali, you'll be part of a dynamic team serving a diverse range of clients, from local businesses to international tourists, ensuring seamless and personalized service.

As a Frontliner, you'll handle customer inquiries, complaints, and service requests with professionalism and empathy. You'll use our in-house CRM system, Danamon CRM, to track customer interactions and ensure follow-ups are made promptly. This role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer service.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Handle customer inquiries, complaints, and service requests with professionalism and empathy.
• Use Danamon CRM to track and manage customer interactions, ensuring timely follow-ups.
• Assist in resolving customer issues, providing solutions that meet their needs and expectations.
• Collaborate with the team to improve customer service processes and standards.
• Maintain accurate and up-to-date records of customer interactions.
• Provide feedback and suggestions to enhance service quality.
• Participate in training and development programs to stay updated with the latest customer service practices.
• Adhere to company policies and procedures, ensuring compliance with regulatory requirements.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Minimum 2 years of experience in customer service or a related field.
• Bachelor's degree in Business Administration, Communication, or a related field.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and analytical skills.
• Ability to work well under pressure and meet deadlines.
• Proficiency in using Danamon CRM or similar customer relationship management systems.
• Familiarity with banking products and services is a plus.
• Ability to work independently and as part of a team.

🛠️ Keahlian

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